Management Psychology Essay Example | Topics and Well Written Essays - 2000 words

Management Psychology - Essay Example Convents. Institutions to take care of diseased and mentally retarded persons. Culture refers to a system of shared meaning held by members that distinguishes the nation or organization from the rest. The main function of culture is to create a distinction between nations and organizations. Culture conveys a sense of identity for organization members. Culture facilitates the generation of commitment to something larger than one's individual self interest. Culture also enhances the stability of the social system. Culture id the social glue that helps the organization held together by appropriate standards for what employees should say and do. In the articles, Goffman addresses the details of a total institution with reference to mentally retarded persons, prisons etc. There are a lot of problems in the system of total institution. Some of the major cultural mistakes include: When one wants to change an aspect of the culture of an organization one has to keep in consideration that this is a long term project. Corporate culture is something that is very hard to change and employees need time to get used to the new way of organizing. For companies with a very strong and specific culture it will be even harder to change. The following stages can be used to bring the change: Changes in culture can lead to tensions between organizational and individual interests, which can result in ethical and legal problems for practitioners. This is particularly relevant for changes in employee integrity, control, equitable treatment and job security. These are the various

Visual Representation for Meeting Challenges Essay Example for Free

Visual Representation for Meeting Challenges Essay My visual representation is based around the theme ‘meeting challenges’ and how this relates to the movie ‘Shawshank Redemption’. Some of the challenges faced by the characters in this movie were isolation, false imprisonment, loneliness, and rejection. I used black cardboard for my visual representation to show the loneliness and fear the main character, Andy Dufresne, must have endured during his time in Shawshank prison. I also used a gaol cell door to represent the isolation and sadness of his situation. Andy was a very smart man who was sentenced to prison for a crime he did not commit. I used a picture of a young man covering his eyes with his hands to show the hardship Andy faced whilst in prison this was a big challenge for him to overcome. Andy kept to himself for a long time when he started at Shawshank, not knowing anyone or having anyone to talk to. Andy must have felt lonely at night being locked up in a small cell. One of the images I used to represent this loneliness was a man curled up by himself in a dark room. In the movie Andy is a very determined man and he does almost anything to feel like a ‘free man’. For example, Andy took great courage to confront one of the guards, almost getting himself pushed off the edge of a building, in the scene when the prisoners are tarring the roof of the prison. At the end of this scene he is able to feel like a ‘free man’ when he gets to drink a cold beer with the other prisoners as a reward for helping the guards with their tax problems. It is hope and inner strength that keeps Andy going and helps him meet the challenges he faces. To represent this hope and strength I used the image of a white dove and a young boy praying by candlelight. Apart from Andy, another character I related to as facing challenges was ‘Red’, the prisoner who became a good friend of Andy’s, who is rejected more than once for parole. The image I used to represent rejection was a young girl asking a boy on a date and the boy saying no. Until Andy came along, Red had given up hope. Andy helped him find a way to face his challenges again. Another friend of Andy’s within the prison was an old man known as brooks, brooks was granted parole after 50 or so years and fear overwhelmed this man as all his life was spent inside the walls of Shawshank prison. Brooks challenge was becoming a ‘free man’ as all his life he was told what to do. Freedom was too much for brooks and this caused him to commit suicide. brooks met his challenge but didn’t overcome it. The movie Shawshank Redemption shows how people can be facing more challenges than they can handle but one ray of hope or one person, like Andy, can make all the difference. I feel I have shown this in my visual representation by the use of words and images I have chosen to represent the challenges that were faced.

Pep My Trip Organization Analysis PESTEL and SWOT

Pep My Trip Organization Analysis PESTEL and SWOT In current days there are many webpages for air ticketing and hotels bookings but in Sri Lanka there are only few websites which provides these services in that Pep my trip is one of the famous online site which provides services like air ticketing, hotel booking, holiday packages, and many more to various countries. Pep my trip interacts directly with the customers helping them to provide proper traveling packages and suggestions. By accessing the webpage www.pepmytrip.com they will be able to make hotel reservations book tickets and arrange a trip package. This is one of their services and they are in need of a Customer Relationship System (CRM). This is considered one of the draw backs of their business which should be considered. By creating an automated system they will be able to keep track of their customer history and their booking, keeping track of all the booking made and live chat box to provide quick suggestions and to get general information. Currently Pep my trip uses a 3rd party companys support to provide live chat facility which isnt helping the customer relationship. The company has decided to initiate the CRM project this would help them to gain more profit and gain more customer strength. This system will consist all the features which were mentioned above. This is form of unnecessary cost cutting as well as business development project. To start this project the proper plan should be implemented in this case a proper methodology should be implemented. These are the following methodologies which can be implemented waterfall model, iterative model, spiral model, v shape model, big bag model and agile model. In these models which will be suitable for the project is water fall model and agile mod el but in these two the best one should be selected.       Waterfall Model This model is the oldest and easiest methodologies in this model every single stage of information which is provided is related to the previous stage and to the scope of the project plan bellow diagram will provide a brief idea of how waterfall model works. Waterfall model is considered as explained above the project should be completed with provided requirement and no changes cant not be done to the requirement after the project is complete. Since this is a CRM project the customer requirement might change time to time and the problem statement is providing best solutions and services to customers. In businesses requirement changes are consistent since this model isnt practical for this project. There will be a significant delay in the business process because in this model each stage has to be completed to start the implementation process. This is an online business and time is money so they cant afford to lose their profit. Since waterfall model doesnt have the required flexibility this model cant cope with the project scope. Agile Model This model is able to provide users with a testing platform and changes can be made to the requirement when progressing the project and this model is quite practical when considered to other models. Using this model the developer and customer will be working to gather in a close relationship but the majority is with the customer if their scope changes the project could lead in a different path way the bellow diagram will provide a brief idea of how agile model works. Using this model the team could deliver a testing product ones requirement goals are complete step by step without waiting for the complete CRM project to complete. This way the business would never get interrupted and easy to change the requirement when needed. By providing a testing product time to time would help the team to get feedback from the management and customers. This model has the flexibility which will cope with the scope of the project. As the discussion above clarifies what would be the ideal methodology which would help the development of the CRM system. Using Agile model helps to make small changes in the requirement when needed this helps the team to test run the system step by step and get feedback from the management which helps the development process. As mentioned before customers are the main stakeholders since its difficult to come up with a fixed requirement. Ecommerce Webpage for Hotel Booking Currently in Sri Lanka hotel industry is developing so quickly because of foreigners and end of war made people to explore the country more. New projects like Shangri-La, Gale Face One are few upcoming luxury hotels. Since the demand of hotels foreign investors stared investing in Sri Lanka. Now days people intend to book hotels through online because its convenient and to get additional benefits but in Sri Lanka there no proper website that recommends local hotels for different budgets rang and locations with customer reviews. Customers now days expect value for money so they see for the places which are cheap and best but customers are unaware of less popular hotels there are few hotels which arent published in internet but they provide quality service and authentic food, how do they promote them self   in his massive market? The upcoming Ecommerce webpage will provide the correct solution for it. This new webpage is mainly targeted towards local upcoming hotels where custom ers can get complete satisfaction and its an opportunity for the foreigners to experience Sri Lankan culture. The webpage will function similar to other hotels booking webpages where customers can make any hotel bookings reservations under one roof, new offers and promotions will be promoted weekly, customers can read and write their reviews about those hotels and view picture of the hotels and many more. This makes the customers life easy and its the best way to make profit out if it. This webpage is used as a marketing tool for hotels to publish them self and to promote offers and exclusives as mentioned this website is there to promote local hotels which are less popular which is a stage for them to showcase them. There will be a slight impact on other webpages which increases the competition. But the success of the business depends on the customers satisfaction and does it complete their requirement this could go in both ways if they arent able to capture enough customers end of the day it would end up in a loss. This affects not only the business but for the employees as well without pr oper salary employees would stop their support for their company. When staring a business there are many risks which should be considered this creates a huge impact on the investors as well as their clients. Below are the risk factors which can affect the clients. The hotels would start advertise in other webpages or create their own webpages instead. Some hotel wont like them to be reviewed in other websites since they wont advertise or participate. Fear of losing their customers. Additional costs by promoting on other webpages. The above mentioned risks must be taken in to consideration before starting a business in this competitive market. This is part of a challenge website like this should come up with new creative ideas and new offers every week to get peoples attention which is the easiest way to capture the market. A simple strategy should be implemented to start promoting from small hotels and when time goes by stepping in to bigger hotels this provides variety of hotels from low budget to expensive hotels. After gaining the strength of customers they can create bonds and partnership with banks to get discounts and deals for Visa and Master card holders. Currently in Sri Lanka Sampath bank and Commercial Bank is the leading in providing offers and exclusives now this has become a trend for banks to promote themselves to gain customers attrition, adopting to the trend helps to improve the webpage and their business. In the above suggestion for a new business plan will benefit the customer as well as their clients. The customers will be able to get better services, value for money and they will be able to experience varies food types and culture. The customers could get the details and information about any hotels in the country the clients can make them self-popular. SWOT Analysis This analysis is done to identify the strength, weakness, opportunity and threats for Pep my trip organization and how it affects their business. Strengths Basic infrastructure has been built so no need of doing it from scratch. Company already consists with experienced developers, DBAs and QAs. 3rd party group already providing support for customers. Weaknesses Customer support not up to expected standards. Online assistants not available 24/7. No records of customer history. Opportunity A friendly and quick CRM system form Pep my trip organization. 24/7 customer support. Responsive customer service. Threats Other rivals and competitive websites. Introduction of new government regulations. Natural disasters. As the SWOT analysis says the company has some very string strengths to support the new project. They have their own in house development team which is very experienced if they dont have this it would be a very costly requirement. Since there is already a 3rd party group proving support they can use the same model and make enhancements to the new system this saves cost as well as time. The company already has the basic infrastructure built to its convent for the developers to work on an environment which is familiar. The strengths are the key for success as well as to overcome the weakness of Pep my trip. As mentioned above the current issue thats affecting the business is there no friendly customer support where users are complaining they dont get their requirements correctly and its not available all the time it causes inconvenience to customers which affects the business so by implementing a 24/7 customer support these issues will be covered. After implementing the CRM system they will be able to maintain a clean record of their customers and their history. Ones the CRM system is complete the company will have new opportunities to make profit out of it. The CRM system will be implemented separately as an application this could be utilized as a marketing tool where small changes can be made and sold in the market as a revenue stream. The customers will be able to get complete information if what they need and what they can expect form this CRM system. Threats play a vital role in business the company is gaining profit my selling tickets to support a good CRM system is required, after implementing the new CRM system it could go in both was it can be a success or a failure if its success its not a problem but if it becomes a failure the company should have backup plans to solve it and this might affect customer relationship and lead to lose their business. In the above discussion weakness can be out run by the strengths and the treats arent strong enough to col lapse the business. SWOT analysis provides solid confidence for this new project. PESTEL Analysis This analysis is done to identify the Political, Economic, Social, Technological and Environmental factors which affect Pep my trip organization. Political Analysis New taxes implementation. New policies implemented by countries. New regulations. Economic Analysis Fluctuating exchange rates. Policy changes in airlines. Changes in air ticket charges. Social Analysis New job opportunities. Increasing population. Changes in new trends. Technological Analysis Introduction to smart phones. Introduction to web based applications. Environmental Analysis Using recyclable products. Reducing the use of papers. Legal Analysis Product trademark and copyrights. Customer protection law. As we know currently new taxes have been added by the new government this affects business in many ways. Every day there are some changes in tax and revenuers because of political reasons the company management should be aware of this because international flight rate are changing time to time. In this CRM project the change of requirements should be updated time to time. To lead the air ticketing market its a must to sell air ticks as cheaply as possible and promote more deals to stay in the market as long as possible it the managements duty to take the business in the right direction. All the air ticketing is processed through CRM and they are sold for advertised price in their webpage if any unpredictable change happens to the airfare or the exchange rate this would create an impact on CRM system. The CRM project team should be aware of these risks because its common in ecommerce business to go through these changes every day, customers are acknowledged regarding these changes. Th e growth of population will make are huge difference on the society and in the technical world for any ecommerce business its important to keep up with the trend it helps to provide a reliable and easy service to the customers, this a tool to market themselves and to gain profit. In any modern business environmental factors matter and using recyclable products to deduce our carbon foot print helps to make the earth much greener. Another major part of CRM system is to stay up to date with the price changes they cant add any hidden costs or make changes in the ticket fair unnecessarily because it would be a violation of customer protection law. The above discussion show how PESTEL analysis affects Pep my trips CRM system as discussed this as a positive impact on the project and its good to proceed. Porters Competitive Force Analysis This model simply explains where the power is being produced from in a business situation. This model helps to identify the strengths of the current position that the business is in and strength of the business in future. Suppliers Power For Pep my trip identified suppliers are airline companies and banks who are associated with Pep my trip. The reason they are identified as supplies because the ticket prices are decided by the airline and payments are made through banks. Pep my trip has many airline companies as partners since the suppliers power is evenly distributed there is very low risk in facing any issues with the ticket price fluctuation. Various banks have partnered with Pep my trip and provides offers every week because of that most people prefer Pep my ride. In few occasions banks take their own decisions on the discounts and the company has to agree with terms and conditions this shows the suppliers power which might affect the business process. Customers Power This part depends on the total amount of customers the company has since there are other web sites for online ticketing every week they also advertise new promotions because of this the customers intend to go for the better deals. Till now the company daily 50 80 tickets are being sold and customers are provided with offers as well but they intend to negotiate with agents to reduce the ticket prices as much as they can. Since to provide better service to the customer the CRM system and system operators will be able to assist them. Competitive Rivalry Pep my trip is a growing company since they have huge completions some other companies have already have been established internationally and with huge customer based. Pep my trip is targeted to words local market and they are the ones who provide more offers and deals compared to other companies and they are capturing the customer base slowly and by cutting down unnecessary cost and building their own CRM system will help them achieve their goals easily. Pep my trip companies CRM project stake holders have been identified as Customers, managers, Group directors. The main stake holder is the customer since this is fully focused on customer relationship, others who get involved in the project and who has a concern of the progress. The bellow chat will give a brief of how the project gives its impact on each stake holder. Identified Stakes Holders Customers Managers Group directors Required from stake holder. Providing feedback and suggestions. Adding innovative ideas and completing the project with provided time and resources. Providing financial support. Requested from stake holder. Increase the sales by purchasing tickets and packages. Support the project and provide more facilities. Increase the profit. How stake holders affect the project. Sharing their opinions and their experience with others. Adding complexity to the project and not providing proper guidance. Cutting down on unnecessary costs. How to handle stake holders. Providing them with a final product which could make them satisfy and recommend to others. Having a weekly review section discuss the draw backs issue and implement new solutions. Monthly review and discussion on the progress. Level of impact to the project by stake holders. High Moderate Low How much stake holders influence the project. (Scale of 1%-100 %) 100% 60% 80% Table 1 Stake Holders Before starting any project doing a feasibility study on it is a must which would revel are the requirements complete and this gives a rough idea can this project be done and is it feasible. This proposed CRM project is to reduce the unnecessary costs which the company is facing now. In the below chart will show you the financial analysis of CRM project if implemented. Figure 3- Financial Analysis   Ã‚   Currently Pep my trip spends over USD 4,000 on their current online chatting system per year, the estimated time to complete the CRM project is 3 months which starts off on 2nd of February and planned to complete on May 4th. Since there is a partnership with live chat system they will have to share the profit. By this new in house developed software they dont need the share the profits which could be used for other projects or development of the company. The CRM system will be beneficial in long run. The new system will overcome all the drawbacks which would help the development of the company. Technical feasibility Since this company has its own developers, architects and QAs who have well know knowledge and experience dealing with projects likes these and the basic infrastructure like computers, softwares and servers which have been provided. Currently their developing their own web sites so they know what change could make to enhance their CRM system. Since the project is stable on technical side which makes this project feasible. Legal feasibility Legally pep my trip doesnt have any risk factors but the thing to be taken in consideration is they have signed a legal agreement with live chat system which they are using where in the agreement it says to part of the profit should be shared as well as each year there is an additional charge which will be added for new functions and every year they renew the subscription and after completing the CRM project the live chat system can be dropped without further delay   which makes it feasible in legal side. Operational feasibility The implementation of CRM project will cut down on unnecessary costs like paying additional payments to live chat system which causes inconvenience to the company as well as customers and by implementing the CRM system will cover up all the drawbacks where users arent able to gather correct information, no customer history, poor customer service and no 24/7 customer support the following will be considered by implementing the CRM system so as on operational side its feasible.

The Condom Distribution Debate Essay -- Argumentative Persuasive Topic

The Condom Distribution Debate      Ã‚   The topic of condom distribution in public schools has caused many heated debates throughout our country in the last decade. Proponents of distribution state that free condom distribution will ensure that teenagers will practice safe sex and that the rate of sexually transmitted diseases and pregnancy will decline. Opponents of distribution state that free condom distribution will encourage sexual activity and foster the idea that premarital sex is acceptable. Judges in federal court have even considered whether or not condom distribution and sex education without prior parental notification violates parents' First and Fourteenth Amendment rights. The only viewpoint absent in a discussion of this very controversial topic is the one that holds the most value: the viewpoint of America's teenagers. Teenagers are the only ones who can fully explain why condom distribution fails to respond to the needs that foster sexual activity among young people.    Though I am not a sexually active teenager, refraining from sexual involvement has been difficult. I have been in serious relationships where the desire to have sex has been complicated by emotional expectations. Abstinence is especially hard in a society that seems to promote sex, as long as it is "safe" sex. I feel that the support, which used to come from authority figures such as parents and educators, is crumbling because of the initiation of programs such as condom distribution. It is as though parents and schools have forgotten that some teenagers, for whatever personal reasons, do not desire to be sexually active. I do not minimize the need to educate teenagers about safe sex and the risks of sexually transmitted diseases, for I am ... ...far more beneficial outcomes than those which any condom can deliver.    Works Cited Fanburg, Johathan T. (1995, May). Students Opinions of Condom Distribution at Denver, Colorado, high school. Journal of School Health. v65 n5 p181(S).    Gow, Haven Bradford. (1994, March-April). Condom Distribution in High School. The Clearing House. v67 n4 p183(2). Leo, John. (1994, June 20). Learning to Say No. U.S. News & World Report. v116 ~4 p24(l).    Limbaugh, Rush H. "Condoms: The new Diploma." Current Issues and Enduring Questions. Ed. Sylvan Barnet and Hugo Bedau, Boston: Bedford Books, 1996. 426-430. Quindlen, Anna. "A Pyrrhic Victory." Current Issues and Enduring Questions. Ed Sylvan Barnet and Hugo Bedau. Boston: Bedford Books, 1996. 431-432 Sex and America's Teenagers. Washington, DC: The Man Guttmacher Institute; 1994:20.   

Grill Rite Case Study Essay

There are five issues that are relevant.†¨The president’s stance on steady output conflicts with seasonal demand. However, it is unlikely that this will change. The main problem is inventory management. One advantage of having a single, centralized warehouse is the lower need for safety stock due to the canceling effect of random variability in orders from the various regions. Conversely, with separate warehouses, each warehouse needs a relatively larger safety stock to guard against variations in demand. This would enable the centralized warehouse to see what the regional warehouses are stocking and also review their historical demand patterns and future customer forecasts. The fact that the regional warehouses have increased their order size but customer service has not improved reflects that the â€Å"wrong† inventory items are very likely being ordered. Relevant costs would include transaction costs, transportation costs, versus the potential increase in profit by making up a shortage. Other issues include the following: ISSUE ONE: One alternative might be to identify a complementary product that would offset seasonal demand for electric grills. ISSUE TWO: What is needed is overall control of the system that would take into account seasonal variations in demand and achieve a better match between regional demand and supply. This might involve making or improving regional forecasts. In any case, improved system visibility is essential: direct access to regional warehouse data by the main warehouse is needed in order to be able to coordinate and set priorities on inventory shipments to regional warehouses. ISSUE THREE: It is also necessary to examine the feasibility of shipping from one warehouse to another when a shortage occurs. ISSUE FOUR: Develop a policy regarding shipments from the main warehouse (to end user customers versus regional warehouses). ISSUE FIVE: Invest in software (distribution resource planning [DRP]) which would provide desired visibility and also enable the main warehouse manager to â€Å"push† inventory where it is needed versus regional warehouse managers â€Å"pulling† inventory where they believe they need inventory, which may not be correct.

Free Essays on Implications Of A Negative Society

Implications Of a Negative Society In today’s society there is a national trend of disorder and delinquency starting to develop in all of the nations’ schools. There are many different issues involving the problems with violence in schools. Emotional and psychological problems, as well as other issues, that society neglects in young students causes a dramatic effect on the outcome of a student’s work in many various ways. The problems can cause them to lash out in violence and or be disruptive in class, which are all part of the problem violence in school. Society created all of the problems that are associated with â€Å"violence in school† and now can’t live with it! Society’s issue with school violence can only be blame on the nation for having students to work and grow up in harsh environments. The media has really turned the violence in our schools into a growing concern for our nations’ parents. Since the 1970’s there has been a growing in crease of violence in school, and now in the 1990’s it! ’s seemed to thrive. In the early 1970’s there was a variety of problems with the inner-city schools and it has seemed to finally spread to the urban and rural areas in the early 1990’s. In â€Å"School Violence† the author, Deborah L. Kopka, writes about how in the 1970’s violence was really not perceived as a problem until the media enhanced the issue with all their glare and spotlight. From the beginning of the 1970’s decade their was an increased number of juvenile arrests for violent crimes. Violent crimes include, such actions as robbery with a deadly weapon, murder, manslaughter, aggravated assault and other indecent acts that intermingled as a part of society. In 1987 to 1992 there was an increase of violent crimes nationally and â€Å"Juveniles were responsible for about one in eight violent crimes in 1992† (Kopka 2). In the 1990’s, school violence seemed to grow under the... Free Essays on Implications Of A Negative Society Free Essays on Implications Of A Negative Society Implications Of a Negative Society In today’s society there is a national trend of disorder and delinquency starting to develop in all of the nations’ schools. There are many different issues involving the problems with violence in schools. Emotional and psychological problems, as well as other issues, that society neglects in young students causes a dramatic effect on the outcome of a student’s work in many various ways. The problems can cause them to lash out in violence and or be disruptive in class, which are all part of the problem violence in school. Society created all of the problems that are associated with â€Å"violence in school† and now can’t live with it! Society’s issue with school violence can only be blame on the nation for having students to work and grow up in harsh environments. The media has really turned the violence in our schools into a growing concern for our nations’ parents. Since the 1970’s there has been a growing in crease of violence in school, and now in the 1990’s it! ’s seemed to thrive. In the early 1970’s there was a variety of problems with the inner-city schools and it has seemed to finally spread to the urban and rural areas in the early 1990’s. In â€Å"School Violence† the author, Deborah L. Kopka, writes about how in the 1970’s violence was really not perceived as a problem until the media enhanced the issue with all their glare and spotlight. From the beginning of the 1970’s decade their was an increased number of juvenile arrests for violent crimes. Violent crimes include, such actions as robbery with a deadly weapon, murder, manslaughter, aggravated assault and other indecent acts that intermingled as a part of society. In 1987 to 1992 there was an increase of violent crimes nationally and â€Å"Juveniles were responsible for about one in eight violent crimes in 1992† (Kopka 2). In the 1990’s, school violence seemed to grow under the...